Bet365 Casino Terms and Conditions

Welcome to Bet365 Casino. These Terms and Conditions govern your use of our platform, including the bet365 online casino, sportsbook, poker, bingo, and all related services available at bet365.com. By registering an account or accessing any of our products, you agree to be bound by the terms set out in this document. We encourage you to read them carefully before placing any bets or using any feature of our bet365 casino login area or mobile apps.

1. About Us and Our Legal Entities

At Bet365 Casino, we operate through two principal entities: Hillside (UK Sports) ENC handles our sportsbook and fantasy sports services (Malta partnership, registration P1892), while Hillside (UK Gaming) ENC covers our casino, live casino, poker, and bingo operations (registration P1888). Both entities are registered at Office 1/2373, Level G, Quantum House, 75 Abate Rigord St, Ta' Xbiex XBX 1120, Malta. Our ultimate parent company is bet365 Group, owned by the Coates family.

Here at Bet365 Casino, we hold licences issued by the UK Gambling Commission: Account No. 55148 for our sportsbook operations and Account No. 55149 for our casino and gaming products. All disputes are governed by the laws of England and Wales, with IBAS available as an independent dispute resolution service.

2. Eligibility and Account Registration

To use our services at Bet365 Casino, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be located in a jurisdiction where using our bet365 betting services is legal.
• You may hold only one registered account with us — duplicate accounts are strictly prohibited.
• You must provide accurate, complete, and current information during registration.
• You must not act on behalf of any third party when placing bets or using our casino games.

At Bet365 Casino, we reserve the right to carry out KYC (Know Your Customer) verification checks at any point — including during registration and on an ongoing basis. We may request identity documents, proof of address, or source of funds information. Failure to provide these documents may result in suspension or closure of your account.

3. Your Account Security and Bet365 Login

Your bet365 login credentials are your personal responsibility. We strongly advise you to keep your username and *sfv$eh}wU(H6WQ& confidential and never share them with anyone. Our Bet365 Casino app supports additional security features, including Touch ID, Face ID, and a 4-digit passcode for mobile users accessing our native iOS and Android apps.

We accept no liability for losses resulting from unauthorised access to your account where you have failed to maintain the security of your login information. If you suspect any unauthorised access, please contact our 24/7 support team immediately via Live Chat.

4. Restricted Countries and Responsible Use

At Bet365 Casino, we operate internationally; however, access to our services may be restricted or illegal in certain countries. Under our Terms and Conditions (§4.3), it is your sole responsibility to ensure that using our services is lawful in your jurisdiction. We do not accept players from jurisdictions where online gambling is prohibited.

We are proud to honour GAMSTOP self-exclusion agreements. Our Bet365 Casino platform is committed to responsible gaming practices, and we provide tools to help you manage your gambling activity, including deposit limits, session limits, self-exclusion, and access to professional support resources.

5. Deposits, Withdrawals, and Payment Terms

5.1 Accepted Deposit Methods

We offer a wide range of deposit options at Bet365 Casino. The minimum deposit amount and processing times vary by method:

• Mastercard / Maestro / Visa Debit — £5 to £20,000 (Instant)
• Apple Pay — £5 to £20,000 (Instant)
• Google Pay — £5 to £20,000 (Instant)
• Pay by Bank (instant bank transfer) — £5 to £20,000
• Trustly — £5 to £25,000 (Instant)
• PayPal — £25 to £5,500 (Instant)
• Paysafecard — £5 to £1,000 (Instant)
• Wire Transfer — £100 to £100,000 (2–10 banking days)

Once you select a currency for your account at Bet365 Casino, it cannot be changed (T&C §10.6). GBP is the primary currency displayed in our cashier, with all limits shown in pounds sterling.

5.2 Withdrawal Policy

We aim to process all withdrawal requests within 2–4 hours, though this may extend to 24 hours during high-volume periods or when additional verification is required. All withdrawals are made exclusively to the registered account holder. Our Bet365 Casino withdrawal methods and processing times include:

• Debit cards (Mastercard / Maestro / Visa) — 1–4 hours, £5–£20,000
• Apple Pay — Instant, £5–£20,000
• Bank / Wire Transfer — 1–4 hours, £5–£100,000
• Trustly — 1–4 hours, £5–£100,000
• PayPal — 1–4 hours, £10–£5,500
• Paysafecard (myPaysafe) — 1–4 hours, £5–£2,000
• Pay by Bank — 1–4 hours, £5–£20,000

We process withdrawals back to the original deposit method wherever possible. If your withdrawal is sent via bank transfer, it will appear as 'Hillside' or 'Worldpay' on your bank statement. Maximum winnings limits also apply in accordance with our Terms and Conditions §11.5.

6. Bonuses, Promotions, and Bet365 Promo Codes

At Bet365 Casino, we offer a variety of bonuses and promotional offers. Our current casino welcome offer for new players includes 50 Free Spins on selected slots when you deposit and wager a minimum of €10. This offer is part of our 'Discover bet365 Slots' promotion and must be claimed within 30 days of registration.

We also provide a range of sportsbook promotions, including but not limited to:

• 2 Goals Ahead Early Payout — football betting advantage offer
• Best Odds Guaranteed — available from 08:00 UK time on race day
• Acca Boost — up to +100% on accumulator bets
• Winnings Boost — for Bet Builder selections of 3+ events at odds of 1/1 or greater
• Tennis Retirement Guarantee and NBA Early Payout promotions
• Super Boost and Bet Boost offers across selected markets

All bet365 bonus codes, bet365 promo code offers, and free bets are subject to individual terms, wagering requirements, time limits, and eligibility criteria. We reserve the right to withdraw or amend any promotional offer at any time. Please note that a dormant account administration fee of £2 applies every 28 days in line with T&C §9.4.

7. Our Casino and Gaming Products

Here at Bet365 Casino, we offer one of the most comprehensive gaming platforms in the industry. Our product suite includes:

• Bet365 Casino Games and Slots — including progressive jackpots, video slots, roulette, and blackjack from providers such as Pragmatic Play, Play'n GO, Greentube, and Novomatic.
• Bet365 Live Casino — a dedicated live dealer environment with real-time gameplay.
• Bet365 Poker — video poker and dedicated poker rooms.
• Bet365 Bingo — a standalone bingo product with its own rules and promotions.
• Sportsbook — covering 35+ sports including football, tennis, horse racing, cricket, golf, F1, esports, MMA, basketball, and World Cup 2026.

Progressive jackpot games are subject to specific rules as outlined in T&C §22.12(e). Each product category — casino, live casino, sportsbook, poker, bingo, and fantasy sports — operates under its own set of product-specific rules per T&C §1.2.

8. Customer Support

We provide 24/7 customer support at Bet365 Casino through Live Chat and our secure Webform (Contact Us). Our support team is available around the clock, every day of the year. We support multiple languages, including English, Traditional and Simplified Chinese, Bulgarian, Polish, Portuguese, Romanian, and Russian.

Please note that we do not publish a public email address. For security reasons, sensitive personal data must never be submitted through unencrypted email channels. All sensitive correspondence should be directed through our official secure contact form.

9. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. At Bet365 Casino, we will notify registered users of any material changes through our website or via account notifications. Your continued use of our services after any such amendments constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of any updates.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of England and Wales. In the event of a dispute, we encourage you to contact our support team in the first instance. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Independent Betting Adjudication Service (IBAS) as our approved alternative dispute resolution provider.

At Bet365 Casino, we are committed to fair play, transparency, and providing a secure and enjoyable gaming environment for all our customers. If you have any questions regarding these terms, please do not hesitate to contact us through our 24/7 Live Chat service.